Frequently Asked Questions — Digital Products

📦 Delivery — How Will I Receive My Purchase?

All products in our digital catalog are delivered electronically nothing is shipped in the mail. Immediately after your payment is confirmed, you will receive an order confirmation email at the address you provided at checkout. That email contains your download link(s). Please check your spam or junk folder if you do not see it within a few minutes.

🔗 File Access — How Do I Open or Download My Files?

Click the download link in your confirmation email to access your file(s). Files are provided in the format specified on each individual product page. If you have trouble opening a file, make sure you have a compatible viewer installed (for example, a free PDF reader for PDF files). Downloads are intended for personal use only, as stated in our Terms of Service.

⏳ How Long Can I Access My Files?

Once downloaded, your file(s) are yours to keep on your personal device. We recommend saving a copy to your computer or cloud storage immediately after purchase in case the download link expires.

👤 Who Are These Guides For?

Our digital catalog is designed for two audiences:

• Aspiring & new tax professionals — Titles like Let's Learn Taxes Intro, Introduction to Tax Preparation Training, Due Diligence, Amendments, How To Obtain Your EFIN, and Corporations & Partnerships walk you through the fundamentals and compliance requirements of professional tax preparation.
• Practicing tax preparers & small business owners — Titles like TaxSlayer Pro Guide, Bank Product Training Guide, Bookkeeping Booklet, Business Startup Guide, Preseason Loans & How to Market, and Canva Crash Course are built for professionals ready to sharpen their skills, market their services, and run efficient offices.

If you are unsure which guide fits your current level, feel free to contact us before purchasing (see Support Hours below).

💻 Compatibility — What Do I Need to Use These Products?

Our digital guides and courses are designed to be used on any modern device — desktop, laptop, tablet, or smartphone. You will need:

• A valid email address to receive your download link
• An internet connection to complete your purchase and download files
• A compatible application to open the file type included with each product (noted on each product page)

The TaxSlayer Pro Guide references TaxSlayer Pro software, which is a separate third-party application not included in your purchase. The Canva Crash Course references Canva, a free design platform available at canva.com.

🕐 Support Hours — When Can I Get Help?

We are here to help! You can reach us at:

• Email: almandawells@financialreliabletaxservice.com
• Phone: 904-497-6384

✅ Purchase Confirmation — How Do I Know My Order Went Through?

You will know your purchase was successful when:

1. You see an order confirmation screen immediately after checkout.
2. You receive an order confirmation email at the email address entered at checkout this email contains your download link(s).

If you do not receive a confirmation email within 10–15 minutes, please check your spam or promotions folder. If it is still missing, contact us at almandawells@financialreliabletaxservice.com with the name and email address used at checkout and we will assist you.

↩️ Refunds & Returns

Per our store policy, all sales are final no refunds are issued on digital products. Please review the product description carefully and reach out with any pre-purchase questions before completing your order.